Banked reset credit for about 500k Codex users whose banked-reset redemptions failed, until Aug 11.

A credit available for later use, not an automatic counter clear.

What happened

Provider / product: OpenAI / Codex
Plans: All applicable plans
Announced: Jul 12, 2026, 21:28 UTC
Effective: Jul 12, 2026, 21:28 UTC
Audience: all users · ~500k users who pressed a banked reset in a 2h window
Model or pool: Not specified
Expires: Aug 11, 2026, 21:28 UTC
Provider-stated reason: <10% of banked redemptions in a 2-hour window failed

Primary evidence and context

Follow the original posts or documentation. Announcement posts and completion evidence can say different things; check each source's claim.

Source 1: @thsottiaux ↗staff post · confirms completion

Research notes

Banked reset credit (not an automatic clear) for about 500k users after a bug stopped some banked-reset redemptions from applying. Banked-reset redemption also opened on web and mobile.

Discovery credits

These feeds helped us find the event. The original provider sources above are the evidence used for this record.

Correction log

Sep 22, 2026, 22:17 UTCeffective_at: None -> 2026-07-12T21:28:59Z · Banked grant: 'Added a banked reset to 500k users'.